How Swanky’s Ecommerce Manager Service Increased Goondiwindi Cotton’s Revenue by 343% Amid COVID-19
Until the arrival of COVID-19, B2B fashion wholesale had always been Goondiwindi Cotton's main focus. Find out how we helped this Aussie fashion brand to expand their D2C offering and… Read More
5 Top Tips for Online Customer Service Teams in a Challenging Retail Climate
Following our inaugural Tips in Ten YouTube episode, here are five top tips your customer service team can action to improve the online shopping experience for customers during the COVID-19… Read More
The Secrets to 5-Star Customer Service That All Ecommerce Merchants Should Know
Read on to find out Swanky’s top tips for creating a strong customer service strategy; building your brand’s reputation and boosting your sales as you go. Read More
Why You Can’t Afford to Ignore Customer Service in Your Ecommerce Business
Top of your ecommerce agenda should be customer service. There’s no denying it’s a vital element of your business operations that affects how your company is viewed in the public… Read More
Ecommerce Spotlight: Customer Service with Gorgias
Next up in our Ecommerce Spotlight series, we sit down with Phil Roireau, Head of Partnerships at Gorgias, to discuss the importance of flawless customer service for your Shopify store. Read More