Omnichannel Retail Strategy & Shopify POS
We provide expert consultancy to help retailers build exceptional omnichannel experiences.
OMNICHANNEL COMMERCE SPECIALISTS
Swanky helps brands seamlessly integrate their digital and physical operations.
Would you like to capture a single view of your customer across all online and in-store touchpoints? Do you want to build an omnichannel loyalty strategy? Are you looking to operate online and offline whilst sharing a common inventory? Do you need an in-store solution for workforce management, sales performance reporting and commission tracking?
Swanky can provide expert consultation on the strategy and technology required to marry your digital and physical commerce.
We work with leading technology vendors, including the likes of Shopify, Linnworks, Loop, Patchworks and EasyTeam, to help hybrid retailers create unified omnichannel shopping experiences and increase operational efficiency.
This includes the use of Shopify POS to capture customers offline and drive repeat purchases online, creation and activation of unified customer profiles, enablement of local fulfilment strategies, and much more.
WHAT WE DO
Omnichannel retail experts
Shopify POS implementation & configuration
We can support with the setup of Shopify POS and its integration with your online store, including custom configurations to match your in-store operations.
Offline customer data capture
We’ll advise on strategies for capturing in-store customers’ details, including the use of POS to collect email addresses and phone numbers at the checkout.
Online engagement strategies
Our ecommerce growth experts can provide digital marketing strategies tailored to your brand’s unique needs and goals. This includes online activation of offline customers via email marketing, loyalty program implementation, and the use of paid media strategies to drive in-store visits.
In-person engagement strategies
We’ll work closely with your team to develop offline strategies that will help you realise additional value from in-person shoppers, such as personalised in-store recommendations, VIP events at your brick-and-mortar locations, style consultations and exclusive launch events.
Multi-location inventory & order management
Our team has experience working with multi-location retailers to streamline inventory and order management with smart strategies and leading tech. We’ll provide guidance and support to help you find the most suitable solution for your business needs.
Hybrid fulfilment & returns strategies
For brands operating online and offline with a shared inventory location, we can advise on the implementation of fulfilment strategies such as ‘ship from shelf’ and ‘click and collect’, as well as in-store returns and exchanges.
RETAIL STRATEGY & POS
USEFUL ARTICLES
Resources for omnichannel retail teams
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Digital Strategy
- Dec 18 · 8 min read
Ecommerce Returns Management: How to Protect Your Time, Retain Revenue & Improve Customer Experience
Sean Clanchy, MD of Swanky Australia, shares strategies for successfully managing ecommerce returns and ensuring a seamless experience for both retailers and customers. …Read More
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Digital Strategy
- Nov 21 · 6 min read
How Destination Brands Can Drive Repeat Purchases Offline & Online
For seasonal destination retailers, customer data that you collect at the point of purchase can be leveraged to increase trade throughout the year - both online and offline. Join Sean Clanchy, MD of Swanky Australia, as he explores this in more detail. …Read More
Make omnichannel retail effortless with Swanky’s strategic expertise
Reach out to our team to discuss your retail requirements.
CONTACT US