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Omnichannel Retail Strategy & Shopify POS

We provide expert consultancy to help retailers build exceptional omnichannel experiences.

OMNICHANNEL COMMERCE SPECIALISTS

Swanky helps brands seamlessly integrate their digital and physical operations.

Would you like to capture a single view of your customer across all online and in-store touchpoints? Do you want to build an omnichannel loyalty strategy? Are you looking to operate online and offline whilst sharing a common inventory? Do you need an in-store solution for workforce management, sales performance reporting and commission tracking?

Swanky can provide expert consultation on the strategy and technology required to marry your digital and physical commerce.

We work with leading technology vendors, including the likes of Shopify, Linnworks, Loop, Patchworks and EasyTeam, to help hybrid retailers create unified omnichannel shopping experiences and increase operational efficiency.

This includes the use of Shopify POS to capture customers offline and drive repeat purchases online, creation and activation of unified customer profiles, enablement of local fulfilment strategies, and much more.

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WHAT WE DO

Omnichannel retail experts

Shopify POS implementation & configuration

We can support with the setup of Shopify POS and its integration with your online store, including custom configurations to match your in-store operations.

Offline customer data capture

We’ll advise on strategies for capturing in-store customers’ details, including the use of POS to collect email addresses and phone numbers at the checkout.

Online engagement strategies

Our ecommerce growth experts can provide digital marketing strategies tailored to your brand’s unique needs and goals. This includes online activation of offline customers via email marketing, loyalty program implementation, and the use of paid media strategies to drive in-store visits.

In-person engagement strategies

We’ll work closely with your team to develop offline strategies that will help you realise additional value from in-person shoppers, such as personalised in-store recommendations, VIP events at your brick-and-mortar locations, style consultations and exclusive launch events.

Multi-location inventory & order management

Our team has experience working with multi-location retailers to streamline inventory and order management with smart strategies and leading tech. We’ll provide guidance and support to help you find the most suitable solution for your business needs.

Hybrid fulfilment & returns strategies

For brands operating online and offline with a shared inventory location, we can advise on the implementation of fulfilment strategies such as ‘ship from shelf’ and ‘click and collect’, as well as in-store returns and exchanges.

RETAIL STRATEGY & POS

WHO WE WORK WITH

Our retail strategy & POS portfolio

From fashion to floristry, subscription coffee to supplements, we’ve supported brands across a range of verticals with omnichannel retail strategy.

TECH PARTNERS

Partnerships powering retail success

As a Shopify Premier Partner, Swanky operates at the forefront of the global Shopify ecosystem. We’re proud to work with other industry leaders to deliver best-in-class solutions to our clients.

USEFUL ARTICLES

Resources for omnichannel retail teams

Make omnichannel retail effortless with Swanky’s strategic expertise

Reach out to our team to discuss your retail requirements.

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